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Colleges and Universities Offering Diploma in Front Office Operation & Administration(Front Office) in Kenya

Course Name: Diploma in Front Office Operation & Administration(Front Office)
Major Subject: Front Office
Course Category: Diploma
Average Study Duration: 2 Years

Below are come of the possible career openings for those who successfully complete the course.
- Secretaries
- Receptionists
- Typesetters
- Personal assistants
- Secretarial Trainers
- Call Center Operators
- Copy Typists
- Customer Service Assistant

Colleges Offering Diploma in Front Office Operation & Administration(Front Office)

Boma International Hospitality College, Nairobi
Course Name: Diploma in Front Office Operations
Course duration: 2 years.
Intakes: January, May, September.
Course structure.
- The following subjects/units are covered during the two years of study.
Year 1
- Hospitality & Tourism Business Environment
- Front Office Procedures
- Customer Service and Effective Communication
- Principles of Accounting & FO Accounting
- Front Office Operations
- Property Management Systems (Reservations)
- Housekeeping Operations
- Introduction to Food & Beverage Operations
- Business Applications (IT & Research Skills)
- Personal Planning & Development
- Languages
- Applied Front Office Operations
- Basic First Aid and Fire Safety Training
- Industry Attachment I
Year 2
- Financial Accounting
- Front Office Supervision & Leadership
- Revenue Management
- Sales & E-commerce
- Food & Beverage Controls
- Environmental Studies
- Law & Ethics in the Hospitality Industry
- Intermediate Language
- Applied Front Office Operations
- Industry Attachment II
Nairobi Institute of Business Studies Distance Learning and E-learning Centre, Ruiru
Requirements
- Course duration: 6 months
- Entry Grade: D - (minus) in KCSE
- Exam Body: ICM
Course Overview
The aim of this course is to introduce the trainees to the systems and procedures required for Front Office Operations. It emphasizes the importance of high standards in personal qualities and the provision of customer service. Students will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures. They will also evaluate the suitability of different procedures for a range of hospitality outlets. Our diploma program equips students in the basic areas of specialization and institutes provide hands on training to students.
Course Content
• Introduction to front office operations and administration
• Advanced Bookings
• Check-In & Related Issues
• Guest Accounting
• Security
• Hospitality
• Social Skills
• Sales
• Marketing Aspects
• Tariffs
• Yield Management, Groups
• Control
• Staffing & Equipment

Mombasa Airways Training Institute M.A.T.I, Mombasa
Duration: 12 months

Modules Overview:
-Accounting,
-Business Management & Administration,
-Computer Appreciation & Applications,
-International Business Communications,
-Front office Procedures & Administration,
-Customer Service
Air Travel and Related Studies Centre, Nairobi
Course Name: International Front Office Administration and Management.
Course Duration: One and half years.
Course Content:
- Guest Relations.
- Front Office Operations and Administration.
- Sales and Marketing/Management.
- Customer Service.
Nairobi Aviation College Odeon Cinema Campus, Nairobi
Entry requirements.
A mean grade of C- at K.C.S.E

Course duration.
12 months.

Fees per term.
Ksh.9,000

Fees per month.
Ksh.3,000

Examination body
ICM(UK)

East Africa Institute of Certified Studies, Nairobi
Admission requirements
A mean grade of D at KCSE and below

Fees per term
Ksh.12,000

Number of terms
2

Course duration
6 months
Brighter College, Ongata Rongai
Duration: 1 year

Minimum entry requirements:
- KCSE C-

Tuition fees: KES 18,000 per term

Examiner: ICM
Regional Centre of Management, Nairobi
Diploma in front office administration and customer service.
Duration :12 months .
Fee per term :Ksh 15000
Entry requirment:KCSE mean grade C-
Mombasa Learning Centre, Mombasa
Course duration: 12 months

Tuition fees: 15 000

Minimum entry Grade: KCSE C

Examination body: ICM

Riccatti Business College, Nairobi
Entry Requirements: KCSE mean grade of C-(Minus).
Course Duration: 1 Year 4 Months.
Exam Body: ICM.
Jodan College of Technology Thika Main Campus, Thika
Course duration: 1 year
Fees payable per term: Ksh. 8000
Course entry requirements: KCSE C-
Africa College of Aviation and Management, Nairobi
Course Name: Diploma in Front Office and Administration.
Course Duration: 12 Months.
Amboseli Institute of Hospitality and Technology, Thika
Course duration: 18 months.
Entry requirements: KCSE mean grade of D+ (plus).
Aviation college of kenya, Nairobi
Course admission requirements: A mean grade of C- (Minus) and Above
Ruiru College of Catering and Management Studies, Ruiru
Duration: 1 Year
North Rift Institute of Management Studies, Eldoret

New Dawn College, Nairobi
Nairobi Institute of Ecommerce, Ruiru
Equator Institute of Technology and Professional Studies, Nairobi
Nicholas Hewson Training Institute, Mombasa
Emperor Institute of Catering and Hospitality, Nairobi
Bridge College, Nairobi
Patana Institute, Mombasa
Atlas College of Professional Studies, Eastleigh
Gladpoint College of Business Studies, Kasarani
Nairobi Industrial Institute, Kayole
Westford International Training College, Nairobi
Mombasa Aviation Training Institute, Mombasa
Nairobi Aviation College, Nairobi
Kenya Institute of Media and Technology, Nairobi

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Universities Offering Diploma in Front Office Operation & Administration(Front Office)

Technical University of Mombasa, Mombasa
Admission requirements
-KCSE C and above or
-Division III at o levels or
-A pre-university college certificate or
-A 6 months and above certificate from a reputable institution
Duration
-3 years
Mode of study
-full time

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