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Knowledge Management Question Paper
Knowledge Management
Course:Bachelor Of Science In Information Technology
Institution: Masinde Muliro University Of Science And Technology question papers
Exam Year:2010
EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BIT 4401: KNOWLEDGE MANAGEMENT
DATE: AUGUST 2010 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
a) Using examples, define the following terms:
i) Knowledge.
ii) Knowledge Management.
iii) Intelligence [3 Marks]
b) There are several factors, which have triggered organizations’ interest in Knowledge Management.
Describe four of these factors. [8 Marks]
c) Using examples, explain the meaning of the following terms as used in knowledge Management and how they contribute to the body of knowledge.
i) Fact.
ii) Procedural Rule.
iii) Heuristics [6 Marks]
d) In building Knowledge management systems, companies and Knowledge developers are faced with several challenges. Describe three of these challenges. [6 Marks]
e) Before transferring knowledge, there are several factors that should be considered. Briefly describe three factors. [6 Marks]
f) Differentiate between tacit and explicit knowledge. [1 Mark]
QUESTION TWO
a) Explain the role of trust in the Knowledge Management Life Cycle. [4 Marks]
b) Knowledge management systems can be developed using conventional development life cycles or using Knowledge management systems life cycle. Describe three differences and three similarities between these life cycles. [6 Marks]
c) Knowledge systems development usually involves a team of specialists in different areas. Discuss three factors that may affect team’s success. [6 Marks]
d) The quality of data in knowledge base must be very good since bad quality data may lead to wrong knowledge. Explain four errors that knowledge developers look for in knowledge base design.
[4 Marks]
QUESTION THREE
a) Explain the role of common sense and experience in capturing and updating knowledge.
[4 Marks]
b) Describe the relationship between data, information and knowledge as relates to knowledge management systems. [4 Marks]
c) List three ways in which human beings reason. Explain how these ways can be implemented in
Knowledge Management Systems. [5 Marks]
d) Human being can learn by experience, by example and by discovery. Using reasons, identify one,
which results in generating the best knowledge. [4 Marks]
e) Describe three criteria used in classifying knowledge. [3 Marks]
QUESTION FOUR
a) Explain the meaning of the term “Knowledge Architecture”. [2 Marks]
b) In the design and implementation of Knowledge management systems, several features need to be considered. Describe four features that should be considered in the design of User interfaces.
[6 Marks]
c) You are employed as a knowledge manager. The company’s chief executive requires your advice on whether the company should buy already made system or develop a Knowledge Management System. Using reasons, justify your choice. [6 Marks]
d) Describe three techniques that can be used to secure knowledge management systems. [6 Marks]
QUESTION FIVE
a) Capturing the tacit knowledge of a team of experts has its own advantages and drawbacks.
Describe four drawbacks. [4 Marks]
b) There are several organizational and cultural factors that inhibit reliable knowledge transfer.
Discuss three inhibitors and ways to correct them. [9 Marks]
c) Explain the role that Internet plays in relation to knowledge transfer. [4 Marks]
d) Explain the following terms as used in knowledge transformation:
i) Communication.
ii) Internalization.
iii) Socialization. [3 Marks]
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