Get premium membership and access revision papers, questions with answers as well as video lessons.
Got a question or eager to learn? Discover limitless learning on WhatsApp now -
Start Now!
Business Communication Skills. Question Paper
Business Communication Skills.
Course:Diploma In Information Technology
Institution: Bungoma Technical Training Institute question papers
Exam Year:2010
STAGE I EXAMINATION FOR DIPLOMA IN INFORMATION
TECHNOLOGY
DIT 105: BUSINESS COMMUNICATION SKILLS.
DATE: APRIL 2010 TIME: 1½HOURS
INSTRUCTIONS: Answer any THREE questions
Question One
a) Explain the importance of communication and state the factors that influence effective
communication. (14 Marks)
b) State techniques that you will use while speaking in order to keep the interest and attention of your
audience. (6 Marks)
Question Two
a) Some companies like to conduct a preliminary interview over the telephone. Suggest FOUR ways
in which during this conversation, you can impress the person who is interviewing you. (4 Marks)
b) In a face-to-face interview, your personal appearance and body language can help or hinder your
chances of being offered the job.
i) Briefly describe FOUR ways in which your personal appearance can create a good impression
on the interview. (8 Marks)
ii) Show that you understand how body language can create a negative impression on other
people, by describing FOUR things that you should not do during the interview. In each case
suggest what that negative aspect of body language might show about you. (8 Marks)
Question Three
a) State benefits that a well-conducted meeting can have for the people who attend it. (8 Marks)
2
b) Describe THREE types of minutes. (6 Marks)
c) Give the factors to consider in media selection. (6 Marks)
Question Four
a) State the benefits of face-to-face communication. (6Marks)
b) Explain FOUR types of listening. (4 Marks)
c) Effective listening is an active process involving FIVE steps. Describe these steps. (10 Marks)
Question Four
a) List any SIX examples of visual communication. (6 Marks)
b) Differentiate between the following terms (6 Marks)
(i) Intrapersonal and interpersonal communication.
(ii)Encoding and decoding
(iii)Verbal and nonverbal communication.
c) How can a manager motivate the staff in non-monetary terms? (8 Marks)
More Question Papers
Popular Exams
Return to Question Papers