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Accommodation Management 1 Question Paper

Accommodation Management 1

Course:Bachelor Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE (HOSPITALITY & TOURISM MANAGEMENT)
HTM 101:
ACCOMMODATION MANAGEMENT 1

DATE: Thursday 27th November 2008

TIME: 11.00 a.m. -1.00 p.m.
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INSTRUCTIONS:
This Question paper consists of 2 sections: A and B. Answer ALL questions in
Section A and only ONE Question in Section B.

SECTION A (50 marks)
Answer ALL the questions in this section
Q.1
Define the following terms:

i)
Dirt

(2 marks)

ii)
Dust

(2 marks)

iii)
Soil

(2 marks)

Q.2
Discuss any four (4) main responsibilities of an Accommodation Manager in a 3

star hotel.

(8 marks)

Q.3
Discuss briefly any four (4) points to be considered when choosing a particular

method of cleaning.

(8 marks)

Q.4
Suppose the number of minor accidents has arisen in the last 6 months in your

hotel. Name and briefly explain any five (5) investigations you would carry out

to prevent further accidents.

(10 marks)

Q.5
Mention any three (3) requirements of:

a)
A. detergent

(3 marks)

b)
A seal

(3marks)

c)
A polish/wax

(3marks)

Q.6
Discuss the importance of a cleaning check list to a floor supervisor.

(10marks)
SECTION B:
(20 marks)
Answer only ONE question in this Section.
7.
You have been appointed the Accommodations Manager in a Five Star Hotel.
Discuss the factors to consider when scheduling the house keeping staff.

(20 marks)
8.
Mechanical cleaning equipment is one of the modern aids to cleaning. As a

house keeping supervisor, how would you ensure that the equipment is properly

used and maintained to achieve total efficiency in operation?

(20 marks)

Accommodation Management 1 Question Paper

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