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Business Communication Skills Question Paper
Business Communication Skills
Course:Bachelor Of Science In Information And Technology
Institution: Maseno University question papers
Exam Year:2009
EXAMINATION FOR THE DEGREE OF BACHELOR OF
SCIENCE IN INFORMATION TECHNOLOGY
BUSINESS COMMUNICATION SKILLS
DATE: NOVEMBER 2009 TIME: 2 HOURS
INSTRUCTIONS: Answer question ONE and any other TWO questions
QUESTION ONE
a) Show four flows of information within an organization using any relevant examples.
(8 Marks)
b) Show and explain the stages of the communication process. (10 Marks)
c) Explain the roles of the Chairperson in a meeting. (5 Marks)
d) Write a paraphrase of the following paragraph.
Women’s Liberation
“Since the middle of this century, women around the world have been seeking greater independence
and recognition. No longer content with their traditional roles as housewives and mothers, women have
joined together to create the women’s liberation movement. While the forces behind this international
movement vary from culture to culture and from individual to individual, the basic causes in the
United States can be traced to three events: the development of effective birth control methods, the
invention of labour -saving devices for the home, and the advent of World War 11.”
Oshima, A. & Hogue, A. (1991). Writing academic English. New York: Pearson Education.
2
Word meanings:-
liberation – to be free, to have freedom
vary – to change
devices - equipment
advent - beginning
content – to be happy, satisfied
recognition – to be noticed, identified
equate – to treat as equal, to believe they are the same
assume – to believe
inherent - a quality you are born with, a natural ability (7 Marks)
QUESTION TWO
a) What reasons may cause an interviewing committee to be pick the wrong candidate for a job?
(5 Marks)
b) Define the following forms of nonverbal communication and show at least an example of effective
use of each in the workplace.
(i) Posture
(ii) paralanguage
(iii) eyecontact-
(iv) appearance
(v) Artifacts
(10 Marks)
c) Show the advantages of using visuals while giving a talk. (5 Marks)
QUESTION THREE
a) Explain the relevance of the following parts of a report:
i) Title
ii) Terms of reference
iii) Findings
iv) Conclusions
v) Recommmendations
(10 Marks)
b) As the dean of faculty write a memo to all students on techniques of effective listening. (10 Marks)
QUESTION FOUR
a) Write an essay on the positive and negative effects of the use of IT in an institution of higher
learning. (10 Marks)
b) i) Give any three examples of methods that can be used in Public Relations communication.
(3 Marks)
ii) Explain any three contexts which may require the use of a press release by an institution of
higher learning. (3 Marks)
c) Explain two advantages and disadvantages of the notice as a means of communication.
(4 Marks)
QUESTION FIVE
a) Explain the following terms and their relevance to academic study.
i) Plagiarism
ii) Summary
iii)Time management
iv) Paraphrase
v) Referencing
(10 Marks)
b) Explain personal qualities a speaker should observe when giving a talk. (5 Marks)
c) Explain the following forms of communication.
i) Social communication
ii) Organisational communication
iii) Mass communication
iv) Intrapersonal communication
v) Graphic communication (5Marks)
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