Get premium membership and access revision papers, questions with answers as well as video lessons.
Got a question or eager to learn? Discover limitless learning on WhatsApp now -
Start Now!
Business Management Question Paper
Business Management
Course:Diploma In Business Management (Business Management)
Institution: Kenya Institute Of Hospitality Studies question papers
Exam Year:2011
KENYA INSTITUTE OF MANAGEMENT
DIPLOMA IN BUSINESS MANAGEMENT (PART II)
MARCH 2011 EXAMINATION
SUBJECT; TOTAL QUALITY MANAGEMENT DBM 9
DATE ; 14TH MARCH 2011
TIME ; 3 HOURS
INSTRUCTIONS;
1. Write your index number in the space provided in the answer booklet.
2. Answer question number one [compulsory] and any other four questions.
3. Question number 1 carries 28 marks while the other questions carry 18 marks.
4. NO writing should be done on this question paper.
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be DISQUAFILIED
1. GHANA PROJECTS 5.7 % ECONOMIC GROWTH
Ghana’s economy is expected to grow by at least 5.7% this year compared to about 5% In 2009. Thanks to the prospects of oil production and the global economic recovery, its vice president said.
The West African nation, which is the worlds number two cocoa producer and Africa’s second largest gold miner after South Africa, hopes to start producing oil from its offshore Jubilee field before the end of this year.
The area is estimated to contain 1.8 billion barrels of crude and last week the government said that it was considering setting up a sovereign wealth fund to channel surplus income from the revenues that could reach staggering $2 billion a year.
Required:
a) Outline the TQM considerations that are necessary for oil production.
b) What are the potential environmental hazards associated with the oil production facilities?
2. a) What are the elements of organisational culture?
b) How can quality culture be developed in a firm
3. a) Explain the concept of total quality.
b) Outline the total quality approach of three quality pioneers of your choice.
4. Discuss the relevance of ISO 9001 international quality management systems in our commerce and industry.
5. a) Identify six types of records that should be maintained for ISO 9001 QMS.
b) What is the role of management representative?
6. a) define the times;
i. Quality tools
ii. Competitive advantage
iii. Service
iv. Infrastructure
7. a) Briefly discuss the use of quality function deployment (QFD) and failure mode and effect analysis (FMEA) in production system design.
b) What is meant by business process reengineering and value chain?
8. a) Describe the process for solving a problem in TQM.
b) What are the benefits of identifying and controlling waste in an organisation?
More Question Papers
Popular Exams
Return to Question Papers