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Tsa 208: Introduction To Hospitality Management Question Paper

Tsa 208: Introduction To Hospitality Management

Course:Bachelor Of Arts

Institution: Kenyatta University question papers

Exam Year:2011

DATE: Thursday 3rd February, 2011 TIME: 2.00 p.m. ? 4.00 p.m.
________________________________________________________________________________
SECTION A
Answer ALL questions.

1.
Give any THREE reasons why Hotel classification is important.

[6 marks]

2.
State any FOUR types of hotels.

[4 marks]

3.
Identify and differentiate between the THREE main categories of wines.
[10 marks]

4.
Explain the functions of the following members of staff within the hospitality industry.

[10 marks]

(a)
Executive housekeeper

(b)
Food and beverage manager

(c)
Restaurant manager

(d)
Sommelier

(e)
Reservations clerk

SECTION B
Answer any TWO questions.

5.
Discuss the meaning and significance of the following forms of hotel development to the growth
of the hospitality industry today.

[20 marks]

(a)
Franchising

(b)
Management contracts
Page 1 of 2

(c)
Mergers and acquisitions

(d)
Chain hotels

6.
Explain the functions of any FIVE sections of the Rooms Division.

[20 marks]

7.
Briefly analyse the relationship between the hospitality industry and the other sectors of the
tourism industry.

[20 marks]
????????

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