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Ofam 330:Introduction To Office Management Question Paper

Ofam 330:Introduction To Office Management

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2012

KENYA METHODIST UNIVERSITY

END OF 1''st ''TRIMESTER 2012 EXAMINATIONS
SCHOOL : BUSINESS AND ECONOMICS
DEPARTMENT : BUSINESS ADMINISTRATION
UNIT CODE : OFAM 330
UNIT TITLE : INTRODUCTION TO OFFICE MANAGEMENT

TIME: 2 HOURS

Instructions: Question ONE is Compulsory. Answer any other TWO Questions.

Question One

Define the following terms:

(10 Marks)

Office
Office practice
Office Organization
Office Management

Organization

Explain the main functions of an office.

(10 Marks)

Describe the qualities of an effective office manager.

(10 Marks)

Question Two

Explain any FIVE principles of good office organization.

(10 Marks)

The reception office is the image of the organization. What personal traits should a receptionist have in order to give a positive image of the organization?

(10 Marks)

Question Three

Discuss the role of the manager.

(10 Marks)

Explain the ways in which a manager can motivate his staff.

(10 Marks)

Question Four

Define the term communication.

(2 Marks)

Citing examples, explain the main forms of communication that can be used in an office.

(8 Marks)

Discuss any FIVE major factors that may hinder effective communication in an office.

(10 Marks)

Question Five

Explain how a manager would handle the following issues in his office.

Office Diary Management

Crisis Management
Premises and Staff Security
Implementing and Monitoring Procedures
Data Protection

(10 Marks)

Discuss the emerging issues in office management in the contemporary world.

(10 Marks)

Ofam 330:Introduction To Office Management Question Paper

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