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Buss 200:Office Practice And Management Question Paper

Buss 200:Office Practice And Management

Course:Education

Institution: Kenya Methodist University question papers

Exam Year:2013

KENYA METHODIST UNIVERSITY

END OF 3RDTRIMESTER 2013 (SB) EXAMINATION
FACULTY : EDUCATION AND SOCIAL SCIENCES
DEPARTMENT : EDUCATION
UNIT CODE : BUSS 200
UNIT TITLE : OFFICE PRACTICE MANAGEMENT
TIME : 2 HOURS

INSTRUCTIONS

Question One
Analyze the purpose of an office in an organization giving examples of activities necessary in fulfilling that purpose (15 Marks)

Question Two
Describe the way in which visitors to firm should be received and escorted stating what facilities you consider should be provided for them. (15 marks)

Question Three

What personal qualities/attributes would you look for while recruiting a receptionist in your organization?

(5 Marks)

Explain the security, measures necessary for an office

(10 marks)

Question Four

How can the receipt of incoming mail be organized to ensure prompt and proper handling within the firm?

(10 marks)

In what ways can mail distribution to departments be made efficient and error free?

(5 marks)

Question Five

You are starting a new filing system. What factors would you take into account in choosing the method of classification to use?

(10 marks)

Suggest and briefly describe the appropriate systems of filing personnel records

(5 marks)

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