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Hsmg 543:Quality Management Question Paper

Hsmg 543:Quality Management

Course:Health Management System

Institution: Kenya Methodist University question papers

Exam Year:2011

FACULTY OF HEALTH SCIENCES

DEPARTMENT OF HEALTH SYSTEM MANAGEMENT AND MEDICAL EDUCATION

DURATION: 3 HRS

INSTRUCTIONS: 1. Answer ALL Questions in Section A and TWO in Section B 2. Write your University ID on ALL scripts 3. Use only blue, black ball point or ink

SECTION A

Question 1

Explain the following terms using the views of TQM Gnus:

a) Quality Assurance

b) Reengineering

c) Quality control (15marks)

Question 2

Crosby emphasized quality management and improvement of small projects carried out through out the organization. Discuss the application of Crosby`s TQM philosophy, in a middle level hospital in Kenya. (20marks)

Question 3

Discuss the application of the Kaizen approach as a tool of TQM in a service industry. (15marks)

SECTION B

Question 5

Quality processes are the fundamental building blocks of all organizations and both understanding and process improvement form the life blood of total quality organization. Discuss various TQM tools. (25marks)

Question 6

The successive stones in providing quality health care services depend on successive implementation of TQM strategy. Discuss various consideration you will take into account in successive implementation of TQM philosophy in Kenya`s health sector. (25marks)

Question 7

Discuss the characteristics and objectives of performance management tools in an organization of your choice. (25marks)

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