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Bbit 111:Business Information Systems Question Paper

Bbit 111:Business Information Systems

Course:Business Information Technology

Institution: Kenya Methodist University question papers

Exam Year:2011

FACULTY : COMPUTING AND INFORMATICS

DEPARTMENT : CIS AND BIT

TIME : 2 HOURS

INSTRUCTIONS Answer Question ONE and any Other TWO Questions

Question 1

a) Define the following terms

i) Proprietary software

ii) Business process reengineering

iii) Customer relationship management system

iv) Telecommuting

v) Demand reports

vi) Exceptional reports (12marks)

b) Identify five functions of operating systems. (5marks)

c) Distinguish between the following terms:

i) Main memory and secondary memory

ii) Structured and unstructured decisions

iii) Supply Chain management and Enterprise resource planning

iv) Control unit and Logical unit (4marks)

d) Outline five merits of proprietary software. (5marks)

e) Explain four key components of a business information system. (4marks)

Question 2

a) Describe five key stages in the system development lifecycle. (10marks)

b) How can information systems be utilized to support a firm`s competitive strategies? (10marks)

Question 3

a) Discuss three types of operational support systems and three types of management support. (12marks)

b) Describe four system installation strategies that may be considered for a conversion plan. (8marks)

Question 4

a) Describe five categories of proprietary software indicating how they can be utilized in organizations. (10marks)

b) Citing benefits and challenges, analyze how management information systems have impacted on the Kenyan business sector. (10marks)

Bbit 111:Business Information Systems Question Paper

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