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Buss 326: Organizational Behavior Question Paper

Buss 326: Organizational Behavior

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2010

FACULTY : BUSINESS AND MANAGEMENT STUDIES
DEPARTMENT : BUSINESS ADMINISTRATION
TIME : 2 HOURS
INSTRUCTIONS Answer Question ONE (compulsory) and any Other TWO Questions

Question 1
a) Briefly explain the following concepts (20 marks)
i. Team effectiveness
ii. Organizational culture
iii. Counter productive work behaviors
iv. Conflict management
v. Organizational structure
b) What is Organizational behavior? And what are the models of organizational behavior? (10marks)

Question 2
a) A friend suggests that organizational behavior courses are useful only to people who will enter management careers. Discuss the accuracy of your friend’s statement (10marks) b) Highlight and briefly explain the factors that influence individual behavior in an organization (10 marks)

Question 3
You notice that sales representatives in Mombasa made 20 percent fewer sales to new clients over the past quarter than sales people located in Nairobi. Using the MARS model, give an explanation why the performance of the Mombasa sales people was lower than that of Nairobi. (20 marks)

Question 4
a) Describe how a manager could use the process of self-fulfilling prophecy to enhance an individual’s performance (10marks)
b) What can organizations do to increase the effectiveness of financial rewards? (10marks)

Question 5
a) Identify three reasons why motivating employees is becoming extremely challenging (3marks)
b) Teams are said to develop in stages. Identify these stages (7marks)
c) Both the organization and individual employee have a responsibility in managing job related stress. Discuss (10marks)

Buss 326: Organizational Behavior Question Paper

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