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Chtm 0022: Housekeeping Operations Question Paper

Chtm 0022: Housekeeping Operations

Course:Certificate In Ecotourism And Hospitality Management

Institution: Chuka University question papers

Exam Year:2013

CHUKA

UNIVERSITY

UNIVERSITY EXAMINATIONS
FIRST YEAR EXAMINATION FOR THE AWARD OF CERTIFICATE IN ECOTOURISM AND HOSPITALITY MANAGEMENT.
CHTM 0022: HOUSEKEEPING OPERATIONS
STREAMS: CHTM YIS2 TIME: 2 HOURS
DAY/DATE: MONDAY 22/4/2013 11.30 AM – 1.30 PM
INSTRUCTIONS:
Answer all questions in section A and any TWO questions in section B
SECTION A (COMPULSORY) 30 MARKS
1. Define the following terms as used in housekeeping operations. [5 Marks]

(a) Dustettes
(b) Brushing
` (c) Cleaning agents
(d) Upholstered furniture
(e) Spring cleaning

2. Cleaning equipment can be classified into six broad categories. State them and give an
example of each. [6 Marks]

3. Describe the room entering procedure that a room maid should follow when cleaning the guest room. [4 Marks]

4. Explain briefly any three maintenance requirements in a guest room. Use examples where relevant. [6 Marks]

5. (a) Differentiate between hard and soft water. [4 Marks]

(b) Outline four disadvantages of using hard water for housekeeping tasks. [2 Marks]

6. Mention any six areas in a guest room that comprise “the dirty dozen” [3 Marks]

SECTION B: 40 MARKS (ANSWER ANY TWO QUESTIONS FORM THIS SECTION)

7. (a) Describe three methods of controlling employee pilferage from hotel rooms.
[6 Marks]

(b) Explain seven points to consider when purchasing cleaning equipment.
[14 Marks]

8. With the use of a diagram, explain the guest laundry process flow. [20 Marks]

9. (a) Discuss any Ten principles of cleaning to be followed. [10 Marks]

(b) Explain the procedure of cleaning a guest bathroom. [10 Marks]

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Chtm 0022: Housekeeping Operations Question Paper

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