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Office Administration Question Paper
Office Administration
Course:
Institution: Kasneb question papers
Exam Year:
KENYA ACCOUNTANTS AND SECRETARIES NATIONAL EXAMINATIONS BOARD
KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION
KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION
INTERMEDIATE LEVEL
OFFICE ADMINISTRATION
INSTRUCTIONS
Answer any FIVE questions.
ALL questions carry equal marks
1.(a) Identify the advantages of conducting staff training programmes in a business organization.(6 marks)
(b) State and explain the training methods that a business organization can employ to train the office staff.(14 marks)
2.(a) Distinguish between the following sets of terms:
(i) Office layout and office landscaping.(4 marks)
(ii) Office safety and office security.(4 marks)
(b) Outline the factors taken into consideration when choosing the location of departments in an office.(12 marks)
3.(a) Define the following terms:
(i) Fidelity insurance.(2 marks)
(ii) Life assurance.(2 marks)
(iii) Workmen's compensation insurance.(2 marks)
(b) Aids to trade provided by service industries enables traders to carry out their business operations more effectively and efficiently.
In light of the above statement,discuss the importance of the insurance industry to traders.(14 marks)
4.(a) Briefly explain three uses of computers in a business entity.(6 marks)
(b) In relation to office automation,summarize the points in favor of:
(i) Centralization of data processing.(8 marks)
(ii) Decentralization of data processing.(6 marks)
5.(a) XYZ Ltd intends to make copies of a circular to communicate information within the organization.
Identify the factors to be taken into account in choosing the method of reproducing the circulars.(10 marks)
(b) Explain the guidelines that the office manager can follow to reduce the cost incurred in purchasing stationery.(10 marks)
6.(a) Identify the causes of clerical errors which arise as a result of:
(i) Management's fault.(5 marks)
(ii) Employee's fault.(5 marks)
(b) Suggest possible remedies to the clerical errors identified in (a) above.(10 marks)
7.(a) Summarize the purpose of filing documents.(10 marks)
(b) Explain the various ways of operating a filing system.(10 marks)
8.(a) Distinguish the term discipline from grievance.(4 marks)
(b) Give the reasons for developing disciplinary procedures in a workplace.(16 marks)
KENYA ACCOUNTANTS AND SECRETARIES NATIONAL EXAMINATIONS BOARD
KENYA ACCOUNTING TECHNICIANS CERTIFICATE EXAMINATION
KENYA ADMINISTRATION AND MANAGEMENT EXAMINATION
INTERMEDIATE LEVEL
OFFICE ADMINISTRATION
INSTRUCTIONS
Answer any FIVE questions.
ALL questions carry equal marks.
1.Discuss challenges likely to be faced by the office of the future and suggest possible remedies.(20 marks)
2.(a) Outline the factors taken into consideration when purchasing a photocopying machine.(10 marks)
(b) Explain the measures that should be put in place to ensure proper utilization of office equipment.(10 marks)
3.State and explain the guidelines that an office manager could follow to perform his duties ethically.(20 marks)
4.(a) In the recent past, a trend has emerged of using moveable office partitions.
Identify six reasons for this trend.(6 marks)
(b) Outline the measures that a business firm should put in place in order to maintain security within the office premises.(14 marks)
5.(a) Explain how information technology has influenced the operations of business organizations.(8 marks)
(b) Define the terms teleconferencing and explain three methods of achieving it.(12 marks)
6.(a) With reference to moveable assets,define the term "lease".(2 marks)
(b) Argue the case for leasing over buying a office assets.(18 marks)
7.(a) Explain the procedure to be followed in control of forms in an office.(12 marks)
(b) Briefly explain the advantages of controls of forms in an office.(8 marks)
8.(a) Briefly explain factors that a business firm should take into account when formulating a file policy.(8 marks)
(b) Summarize the principles of good record management.(12 marks)
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