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Entr 331: Business Operations, Planning And Management Question Paper

Entr 331: Business Operations, Planning And Management

Course:Business Operations ,Planning And Management

Institution: Kenya Methodist University question papers

Exam Year:2008

KENYA METHODIST UNIVERSITY

END OF SECOND TRIMESTER 2008 EXAMINATIONS

FACULTY : BUSINESS AND MANAGEMENT STUDIES
DEPARTEMENT : BUSINESS ADMINISTRATION
COURSE CODE : ENTR 331
COURSE TITLE : BUSINESS OPERATIONS, PLANNING AND MANAGEMENT
TIME : 2 HOURS

INSTRUCTIONS:
• Answer Question ONE (Compulsory) and any other TWO Questions

Question 1
(a) Differentiate between strategic and tactical plans (5 marks)

(b) By use of examples describe how a Manager uses Conceptual and Interpersonal skills.
(8 marks)

(c) Toyota is the most efficient car manufacturer in the world it is well known for its lean manufacturing efficiency and effectiveness in responding to customers needs.
Briefly discuss how the firm is able to achieve the above. (8 marks)

Question 2
Discuss the challenges facing Operations Managers in Kenya. (25 marks)

Question 3
A typical firm brings together a number of diverse business functions which enables the firm to achieve it objective of building a close fit between what the firm offers and what its targeted customers demand, expect or want .In view of the statement, discuss any SIX of these functions. (25 marks)

Question 4
By use of examples discuss how a Manager is likely to be engaged in all the Management functions during the course of any given business day. (25 marks)

Question 5
(a) Why do you think excellent Managers encourage employees to threat the business as if it were their own? (5 marks)
(b) Briefly explain any FIVE costs that a firm may incur as a result of too much inventory in the business. (10 marks)
(c) Identify THREE techniques used by Managers to motivate employees and show how effective these techniques are in enhancing effectiveness these techniques are in enhancing effectiveness and efficiency at workplace. (10 marks)

Question 6
(a) Identify the FOUR general categories of resources used by most organizations.
(4 marks)

(b) Explain the term Total Quality Management and identify the four elements that are integral to every successful TQM program (11 marks)

(c) Briefly explain why Enterprise Resource Planning Systems fail. (10 marks)

Entr 331: Business Operations, Planning And Management Question Paper

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