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Organizational Behaviour (Dbmg 032) (Buss 035) (Dhrm 035) Question Paper

Organizational Behaviour (Dbmg 032) (Buss 035) (Dhrm 035)

Course:Business Administration

Institution: Kenya Methodist University question papers

Exam Year:2012

TIME: 2 HOURS

INSTRUCTIONS:
Answer question one and any other two.
Question One
Define the term organizational behaviour.
(2 marks)
State
and explain five sources of power. (10 marks)
A manager needs to motivate his employees to have optimal performance. Explain three theories that a manager can use.
(10 marks)
Explain the four stages in group formation process.
(8 marks)

Question Two
Organizational behaviour developed from the learning theory. Explain three learning theories and their contribution to organizational behaviour.
(20 marks)

Question Three
Define the term conflict and explain the causes of conflict in organizations.
(10 marks)
Explain any three styles of leadership that can be found in an organization.
(10 marks)

Question Four
Change in organizations result in resistance among employees. Explain ways a manager can use to overcome this resistance to change.
(10 marks)
Define the term communication and explain how it can be made effective in an organization setting.
(10 marks)

Question Five
Define the following terms. (20 marks)
Attitude
Stress
Leadership
Perception
Group

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