Get premium membership and access revision papers, questions with answers as well as video lessons.

Got a question or eager to learn? Discover limitless learning on WhatsApp now - Start Now!

Dit 105: Business Communication Skills Question Paper

Dit 105: Business Communication Skills

Course:Information Technology

Institution: Kca University question papers

Exam Year:2012

INSTRUCTIONS: Answer Any Three Questions

QUESTION ONE
a) State and briefly describe the five elements that must be present for effective communication to occur. ( 10 Marks)
b) State and briefly describe how business communication class has benefited your social and career life. (10 Marks)
QUESTION TWO
a) Identify and briefly describe any four barriers of effective persuasion. (4 Marks)
b) Define the following types of communication (6 Marks)
• Metacommunication
• Oral communication
c) Name and briefly describe the five stages of the listening process (10 Marks)
QUESTION THREE
a) Name and explain any five qualities of a good public speaker. (10 Marks)
b) Real communication is an active process and three things shows successful communication.Outline these three key factors. (6 Marks)
c) Distinguish between the following terms. (4 Marks)
i. Intrapersonal and interpersonal
ii. Encoding and Decoding
QUESTION FOUR
a) Draw the organization chart of the company you work for or the university in which you study and show the formal channels of communication. (8 Marks)
b) Explain the importance of communication in any organization. Relate your answer to KCA University. (8 Marks)
c) Name four types of reading (4 Marks)
QUESTION FIVE
a) Name and explain five types of interviews. (5 Marks)
b) Define minutes and briefly describe three types of minutes. (7 Marks)
c) Outline eight features of a good meeting (8 Marks)

Dit 105: Business Communication Skills Question Paper

More Question Papers

Popular Exams