KNEC Diploma in Business Management (Business Management) Management And Organizational Theory  Question Paper

Exam Name: Management And Organizational Theory 

Course: Diploma in Business Management (Business Management)

Institution/Board: KNEC

Exam Year:2009

MANAGEMENT AND ORGANIZATION THEORY
INSTRUCTIONS TO CANDIDATES
Answer any FOUR of the SIX questions.
All questions carry equal marks
This paper consists of 2 printed pages.
Candidates should check the question paper to ascertain that both pages are printed as indicated and that no questions are missing.
1.(a) Highlight the factors that enhance effectiveness of teamwork in an organization.(15 marks)
(b) Explain why the effectiveness of management in an organization depends, to a large extent, on the quality of leadership in the organization.(10 marks)

2.(a) Outline the factors that may account for the growth in importance of the management function in organizations(15 marks)
(b) A certain country has been undergoing a recession over the last few years. Outline the strategies that organizations in that country may adopt to cope with the situation.(10 marks)

3.(a) Decision-making in an organization is a systematic and planned process that consists of various stages. Highlight these stages.(15 marks)
(b) Organizations that adopt the participative style of management enjoy certain benefits from the practice. Outline these benefits(10 marks)

4.(a) Explain the drawbacks of the scientific management approach.(15 marks)
(b) Describe the characteristics of the organic system of management.(10 marks)

5.(a) Explain the internal factors of an organization that may trigger a need for change by the management.(15 marks)
(b) Explain the ways in which a manager in an organization can ensure that employees' hygiene factors are taken care of in accordance with Herzberg's two factor theory of motivation.(10 marks)

6.(a) Technological advancements have certain implications to an organization's operations. Highlight such implications.(15 marks)
(b) Describe the factors in an organization's competitive environment that may affect the effectiveness of operations in the organization.(10 marks)



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