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Office Management Question Paper

Office Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
OF COMMERCE

BBA 312:
OFFICE MANAGEMENT

DATE: Tuesday, 6th April, 2010

TIME: 11.00 a.m. – 1.00 p.m.
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INSTRUCTIONS:
1.
There are a total of 5 questions.
2.
Answer question one (1) and two (2) others
3.
Each question to begin on a new sheet of paper

Question 1 – 30 marks
a)
What is an Office and Office Management?

(6 marks)
b)
Discuss four (4) administrative and management functions of the office.

(8 marks)
c)
Elaborate on the following importance of the office:

i)
Office as a memory centre

(4 marks)

ii)
Office as a coordinator

(4 marks)

iii)
Office as an administrative nerve center

(4 marks)

iv)
Office as a control center.

(4 marks)

Question 2 – 20 marks
Filing is an essential part of office work and a larger part of an office filing depends on
the suitability of the filing system and competency of the staff carrying out the activity.

Page 1 of 2

a)
Explain five (5) essentials of good filing systems.

(5 marks)
b)
Choose three (3) methods of filing classification and explain two (2) advantages
and disadvantages of each method.

(15 marks)

Question 3 – 20 marks
a)
Discuss the importance of providing a good working environment for the office
staff.

(8 marks)
b)
What are the components of a good working environment for a modern office?
Discuss 6 components.

(12 marks)

Question 4 – 20 marks
a)
Discuss the five (5) office automation systems.

(10 marks)
b)
Give an example of each of office automation systems.

(10 marks)

Question 5 – 20 marks
Office machines and equipment are chosen simply because of some advantages they
bring to the office.
a)
Discuss the five (5) factors which influence the choice of office machines.

(10 marks)
b)
Discuss the five (5) factors which influence the choice of office equipment.

(10 marks)

Good Luck

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Office Management Question Paper

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