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Employee Counselling And Crises Management Question Paper

Employee Counselling And Crises Management

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2008

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2007/2008
INSTITUTE OF OPEN LEARNING

EXAMINATION FOR THE DEGREE OF BACHELOR OF COMMERCE
BBA 408: EMPLOYEE COUNSELLING AND CRISES MANAGEMENT
DATE: FRIDAY, 11TH JULY 2008

TIME: 3.30 P.M. – 5.30 P.M.

INSTRUCTIONS: Answer THREE questions only.

1.
Several basic employee counselling principles have been suggested to employee
counsellors. Discuss four such principles. In your discussion, indicate why each
of the principle is important.

(20 marks)

2.
Many employees who would otherwise benefit from professional counselling
shy away from seeking out help. Discuss four methods that employee counsellors
could use to “get the employee started.”

(20 marks)

3.
Discuss four practical tools that employers could use to change employee
behaviour. Your response should relate to employee counselling.
(20 marks)

4.
(a)
Distinguish between the terms psychotherapy and crises management.

(5 marks)
(b)
In relation to an organization you are familiar with, discuss four crises
that the employees may have faced and briefly mention how the
organization dealt with the crises.

(15 marks)

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