Get premium membership and access revision papers, questions with answers as well as video lessons.

Got a question or eager to learn? Discover limitless learning on WhatsApp now - Start Now!

Organizational Behavior Question Paper

Organizational Behavior

Course:Bachelor Of Commerce

Institution: Kenyatta University question papers

Exam Year:2010

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2010/2011
FIRST SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF
COMMERCE
BBA 200: ORGANIZATION BEHAVIOR

DATE: M0NDAY, 22ND NOVEMBER 2010

TIME: 8.00 A.M – 10.00 A.M

INSTRUCTIONS:

ANSWER QUESTION 1 PLUS ANY OTHER TWO QUESTIONS

Q. 1
Mr. James Wesa was one of the best Research Officers that Medco Chemical Co. Ltd
ever employed. He rarely made social contacts with other employees, preferring to
concentrate on his research work. Because of his good performance and success in his
work, he was promoted and became the Director of Research. The company research
team seemed to have problems with him right from the beginning of his appointment. Mr. Wesa seemed to ignore the administrative problems of his group but he was always
ready to assist in solving any technical problems as they arose. His subordinates also
seemed to have personal problems. Some of the workers were overheard saying that Mr.
Wesa lacked the most basic human relations skills.

Required: Answer the following questions:-
(a)
Explain the leadership styles that Mr. Wesa appears to have adopted. Give supporting reasons for your answer. (10 marks)
(b)
According to HerzberG, explain the factors in the job that were causing Mr. Wesa’s
workers to be dissatisfied with their jobs. (10 marks)
(c)
According to Mc Gregor’s Theory X and Theory Y, explain the assumptions that Mr. Wesa was making about his workers. (10 marks)

Q. 2
Giving examples, explain Abraham Maslow’s theory of motivation. What were the main
criticisms made against this theory? (20 marks)

Q. 3
(a)
Explain the difference between cohesive power and disruptive power. Use a diagram to answer this question. (10 marks)
(b)
Using an illustration to explain the main features of a communication model. What are the sources of noise? (10 marks)

Q. 4
Explain the procedure followed before the selection,recruitment and placement of employees can take place. Give the reasons why it is necessary to carry out performance appraisal. (20 marks)

Q. 5
Explain the reasons why individuals form informal organizations. How does the informal leader ensure compliance to group norms and objectives? (20 marks)

Organizational Behavior Question Paper

More Question Papers

Popular Exams