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Industrial Relations Question Paper

Industrial Relations 

Course:Master Of Business Administration

Institution: Kenyatta University question papers

Exam Year:2008



KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
INSTITUTIONAL SCHOOL BASED PROGRAMME (IBP)
EXAMINATION FOR THE DEGREE MASTER OF BUSINESS
ADMINISTRATION

BBA 615: INDUSTRIAL RELATIONS

DATE :
Wednesday 31st December 2008

TIME: 2.00pm-5.00pm

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INSTRUCTIONS:
Attempt any three questions
Question One compulsory
Q1.
i)
Discuss the ten commandments of Employee Relations. (10marks)
ii)
Explain the three fundamental principles on which Trade union is based. (10marks)

Q2.
Discuss factors affecting sound Industrial Relations and suggest possible ways of overcoming these factors. (15marks)

Q3.
The first step in resolution of conflict is their discovery and exposure. Explain the steps channels for discovery of the conflicts in an organization. (15marks)

Q4.
Discuss important points to be considered in choosing a negotiator and explain the process of breaking deadlock in an organization. (15marks)






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