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Tour Guiding Techniques Question Paper
Tour Guiding Techniques
Course:Bachelor Of Science In Tourism Management
Institution: Kenyatta University question papers
Exam Year:2010
KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
INSTITUTE OF OPEN LEARNING EXAMINATION FOR THE DEGREE OF
BACHELOR OF TOURISM MANAGEMENT
TSA 106: TOUR GUIDING TECHNIQUES
DATE: Wednesday 21st July, 2010 TIME: 11.00 a.m. ? 1.00 p.m.
________________________________________________________________________
SECTION A
Answer ALL questions.
1.
What is the difference between a tour guide and a tour escort?
[2 marks]
2.
Describe what happens during a courier briefing session.
[4 marks]
3.
Explain five routines that should be repeated each day of a tour.
[10 marks]
4.
Explain any four concerns you should have when telling jokes to a tour group.
[8 marks]
5.
Explain any three reasons why people take guided tours.
[6 marks]
SECTION B
Answer any FOUR questions. Each question carries 10 marks.
1.
You are the tour guide of SAGA Holidays, a group of 34 clients (traveling in 07 tour vans). The safari includes Amboseli and Tsavo West National Parks. You are on your way to Amboseli, and are scheduled to arrive in time for lunch at Amboseli Serena Lodge. On arrival at Namanga at 1000hrs, Peter your Head Driver Guide comes to you panicking, one of the clients in his van, Mrs. Armstrong is dead (she was seated on the front seat next to the driver). You have a 30 minutes stop at Namanga.
Explain your strategy.
2.
You are the courier on 12-day safari. Your company policy is to brief clients that tips to the courier and driver guides, if deserved, should be given individually ? not group tip collection, please.? At the end of the trip, Kamau your driver guide, who works for a contracted transport company, informs you that he expects you to organise a group collection for him or to at least manipulate clients into doing it.
How would you handle the situation?
3.
It is important to remember that while on the tour, a guide represents the tour company or companies involved. So, in law a guide is an agent and failure to perform certain duties is failure of the company.
Discuss the potential situations that could lead to compensation claims by clients.
4.
You call the airport this morning at 0730 hrs only to find that the flight KL 595 that was meant to fly your clients into the country, estimated arrival time (ETA) 0900 hrs, to start a ten day safari is now arriving at 1800 hrs. The accommodation (8 twins and 4 singles) is reserved at Norfolk Hotel, where they are meant to stay for one night before departure for Nyeri the next day. Four of your clients were meant to go on a Nairobi City tour at 1000 hrs and five to Nairobi National Park excursion at 1400 hrs. You had scheduled a briefing for 1800 hrs.
What is your strategy?
5.
You arrange for a wake up call for your group at 0645 hrs. You wake up at 0715 hrs only to find that there has been no wake up call made to your room. You are supposed to have a transfer for the group at 0830 hrs to Wilson Airport for a scheduled flight to Samburu.
How do you handle the situation?
6.
You have arrived at the Stanley Hotel with a group of 30 clients traveling in five vans. It is now 1000 hrs and the briefing room is ready. Rosemary, a client relations officer is at the hotel and has been waiting for your group for the last thirty minutes. All the keys to the rooms are ready and the room allocation has been completed.
Describe the events from your time of arrival at the hotel until the clients get to their rooms.
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