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Human Resource Management Question Paper

Human Resource Management

Course:Bachelor Of Science In Hospitality Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
OF SCIENCE (HOSPITALITY MANAGEMENT)
HIM 405: HUMAN RESOURCE MANAGEMENT

DATE: Tuesday 25th August, 2009
TIME: 8.00 a.m. – 10.00 a.m.

INSTRUCTIONS
This paper comprises of two sections: Section A and B. Section A is compulsory.
Answer only two questions from Section B.
SECTION A - (COMPULSORY) – (30 MARKS)
1.
Define the following terms:
(i)
Recruitment
(ii)
Discipline
(iii)
Job analysis
(iv)
Fridge benefits
(v)
Labour turnover
[10 marks]
2.
(a)
State ten (10) common mistakes managers make in the course of their duties. [10 marks]
(b)
Explain five (5) points on the importance of a job description. [10 marks]

SECTION B – (40 MARKS)
Answer any TWO questions from this Section.
3.
(a)
You are a Human Resource Manager of a new four star hotel; develop: -
(i)
a job description for a laundry manager. [10 marks]
(ii)
a job advert for the above vacancy. [10 marks]
4.
(a)
Define motivation. [2 marks]
(b)
Discuss Maslow Needs Theory and its application by hospitality managers to motivate staff. [18 marks]
5.
(a)
Describe the strengths and weaknesses of each of the following as sources of information for making a selection decision:
(i)
Tests
(ii)
Interviews
(iii)
References
[10 marks]
(b)
Discuss the merits of off the job versus on the job training. [10 marks]

Human Resource Management Question Paper

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