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Accommodation Management 1 Question Paper

Accommodation Management 1

Course:Bachelor Of Science In Hospitality Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
OF SCIENCE (HOSPITALITY AND TOURISM MANAGEMENT)
HTM 101: ACCOMMODATION MANAGEMENT I

DATE: Wednesday 8th April, 2009

TIME: 4.30 p.m. – 6.30 p.m.

INSTRUCTIONS
This question paper consists 2 sections A and B. Answer all questions in A and only
one question in B.

SECTION A
Answer ALL questions in this Section.
Q1.
Differentiate the following terms:
(a)
Disinfectant and sterilizer
(b)
Antiseptic and Deodorant
(c)
Bactericide and Bacteriostat
(d)
Aesthetic standards and clinical standards
[8 marks]
Q2.
Explain 5 characteristics of dust and their implications in the cleaning process. [10 marks]
Q3.
Discuss the main benefits gained from adopting a planned housekeeping. [10 marks]
Q4.
Explain how infection can be spread through the cleaning process. [2 marks]
Q5.
Discuss three characteristics of a good hotel bed. [3 marks]
Q6.
Mechanical cleaning equipment is one of the modern aids to cleaning. Explain the use and care of a vacuum cleaner. [10 marks]
Q7.
Maintenance can extend the physical life of a building almost indefinitely. Discuss any 3 building maintenance systems. [7 marks]

SECTION B
Answer only ONE question in this Section.
8.
(a)
Explain the following Front Office quest reservation systems.
(i)
The Whitney system [3 marks]
(ii)
Computerised reservations [3 marks]
(iii)
Central reservations [3 marks]
(b)
What is reservation confirmation?\ [1 mark]
(c)
Explain the main responsibilities of Accommodation Manager in a Five Star Hotel. [10 marks]
9.
You are the Rooms division Manager in a 4 Star Hotel in Diani Beach. Draft a 7 days duty rota for 10 floor supervisors. Include the following:
10.
Each floor supervisor is entitled to
(a)
2 public holidays
(b)
1 day off [20 marks]

Accommodation Management 1 Question Paper

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