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Accommodation Management Ii Question Paper

Accommodation Management Ii

Course:Bachelor Of Science In Hospitality And Tourism Management

Institution: Kenyatta University question papers

Exam Year:2009

KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2008/2009
SECOND SEMESTER EXAMINATION FOR THE DEGREE OF BACHELOR
SCIENCE
HTM 210: ACCOMMODATION MANAGEMENT II

DATE: Monday 6th April, 2009

TIME: 2.00 p.m. – 4.00 p.m.

INSTRUCTIONS
Answer ALL questions.
1.
State four aims of the housekeeping department in the hospitality industry. [4 marks]
2.
Describe the two categories of work-load. [4 marks]
3.
(a)
What is a specification manual? [2 marks]
(b)
Explain how the standard time required for each work unit is calculated. [6 marks]
4.
(a)
Draw and label an Organization Chart of a housekeeping department in a large hotel. [6 marks]
(b)
List and explain the eight duties of the executive housekeeper. [4 marks]
5.
With the aid of a diagram, explain how the duties of the housekeeper involve other ancillary departments. [10 marks]
6.
Describe the correct order for cleaning a guestroom. [7 marks]
7.
In determining policies for health, safety and welfare of staff, it is necessary to observe relevant legislation. Describe seven legal obligations of employers [7 marks]