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C.A.T 1 Communication Skills Question Paper

C.A.T 1 Communication Skills 

Course:Diploma In Pharmacy

Institution: Stepup Training Institute question papers

Exam Year:2005



Instructions: Answer all questions, marks will be awarded on clarity and relevant illustrations.

1.(a) Define the term communication (2 Marks)
(b) Describe the roles of communication in a business environment (8 marks)

2.(a) Describe the principle of communication (6 marks)
(b) Differentiate the following modes of communication
(i) Vertical (2 Marks)
(ii) Horizontal (2 Marks)
(iii) Diagonal (2 Marks)

3.Describe the following types of communication
(a) Grapevine (2 Marks)
(b) Bypassing (2 Marks)
(c)Formal (2 marks)
(d) Informal (2 Marks)






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