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Communication Skills Question Paper
Communication Skills
Course:Bachelor Of Education
Institution: Kenyatta University question papers
Exam Year:2010
KENYATTA UNIVERSITY
UNIVERSITY EXAMINATIONS 2009/2010
TRIMESTER EXAMINATION FOR THE DEGREE OF BACHELOR OF EDUCATION
UCU 100: COMMUNICATION SKILLS
DATE: Monday 16th August 2010 TIME: 2.00p.m – 4.00p.m
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INSTRUCTIONS:
Answer all questions. All questions should be on the answer sheet provided.
Q1. Read the following passage and then answer the questions that follow.
Communication is more than just the conveyance of information from a sender to a
receiver. It is a process that involves encoding decoding of a message while not
forgetting that noise will always interfere. In addition, there is the need for feedback
which may not be available.
In an organizational set up, communication serves many purposes. Firstly, it serves as a
way to provide information for everyday tasks. The information will be in the form of
directives, instructions, memos, and other forms of downward communication. In
addition, there sometimes doubts by employees on the expectations of a management,
their status, responsibilities and even their future in the organization. Communication
can help clarify such issues and alleviate unnecessary fears.
Most employees have very creative ideas on how the work they do can be done better.
Often they lack a forum through which they could forward their ideas and suggestions.
However, where there is a good communication system within an organization they can voice their ideas for the benefits of all. Communication can therefore stimulate creative thinking.
There is a saying the ‘curiosity killed the cat’ but it does not follow that being curious is suicidal. It is important for people to be curious bout what is expected of them and what to expect in return. Where there is good communication between employees and managers, reasonable curiosity is satisfied. Also, managers cannot do their work effectively unless they have information from their junior on the actual situation on the ground. This information is crucial for planning and control. Therefore, communication serves as an important aid to managerial functions.
Finally, communication can only serve these purposes if it is effective. To be effective, a sender needs to seek answers to the questions:
1. Was I heard?
2. Was my message understood correctly?
3. Did the receiver respond as expected?
If the answer to these questions is positive, then the communication was effective. Similarly, the sender should always seek feedback by asking questions and closely observing the receiver’s body language and other non-verbal cues.
a) According to the passage, state three ways in which managers can provide work- related information to employees. [3marks]
b) Provide a substitute word or phrase that can replace the following words as used in the passage.
i) Conveyance
ii) Noise
iii) Forum [3marks]
c) According to the passage, state three ways in which a sender can ensure that messages are received correctly and acted on. [3marks]
d) Explain in your own words how an efficient communication system can aid managers in their work. [4marks]
c) In not more than 100 words, summarize the purposes which communication serves in organization according to the passage. [10marks]
Q2. a) In academic writing information is supposed to be presented in a definite way such as paragraphing.
i) Explain what a paragraph is and why it is used in presentation of information. [3marks]
ii) State and discuss the structure of a paragraph. [5marks]
b) Discuss the five basic procedures to consider when writing a document. [15marks]
Q3. a) Define the following terms. [3marks]
i) Study reading
ii)Skimming
iii)Scanning
b) Studying without concentration is like trying to fill a bucket with water when the bucket has a hole in its bottom, discuss. [6marks]
c) Describe 7 steps to take to improve your concentration during study. [14marks]
Q4. A study group can be helpful in a study situation such as you are
a) Discuss seven benefits of a study group. [14marks]
b) What are some of the factors to consider when setting up a study group? [5marks]
c) Explain four characteristics of a successful study group. [4marks]
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