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All Diploma 1'S End Of Term Exam Communication Skills Question Paper

All Diploma 1'S End Of Term Exam Communication Skills

Course:Diploma In Business Administration

Institution: Machakos University question papers

Exam Year:2007

Answer any FOUR questions.
1.(a) Define communication.(5 Marks)
(b) State and explain the six steps in the communication process process giving the roles of the sender and the receiver.(20 Marks)

2.(a) Explain the meaning of the terms.
(i) Information (1 Marks)
(ii) The sender (1 Marks)
(iii) The message (1 Marks)
(iv) Medium (1 Marks)
(v) Receiver (1 Marks)
(vi) Decode (1 Marks)
(vii) Encode (1 Marks)
(viii)Noise (1 marks)
(ix) Distortion (1 Marks)
(x) Feedback (1 Marks)

(b) What are the aspects of communication.(5 Marks)
(c) When does a communication situation exist.(10 Marks)

3.(a) State the objectives of communication.(5 Marks)
(b) Distinguish between internal and external communication. (5 Marks)
(c) Discuss the importance of internal communication. (15 Marks)

4.(a) Discuss the importance of external communication.(15 Marks)
(b) What factors should one consider when choosing a communication medium.Explain.(10 Marks)

5.(a) What is written communication.(3 Marks)
(b) Give 4 examples of written communication.(4 Marks)
(c) Why is written communication most preferred in formal situations.(12 Marks)
(d) Discuss 3 limitations of written communication.(6 Marks)

6.(a) Give the difference between oral communication and face to-face communication.(4 Marks)
(b) Give two examples for each of the above forms of communication.(4 Marks)
(c) Discuss FIVE limitations of oral communication.(10 Marks)
(d) Enumerate/list SEVEN ways in which oral communication can be made effective.(7 Marks)

7.Write brief notes on the following.(25 Marks)
(a) Visual communication
(b) Audio-visual communication
(c) Communication by silence
(d) Circular letters
(e) Communication through facial expressions and gestures.

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