Jomo Kenyatta University Of Agriculture And Technology Bachelor Of Science In Public Health (Public Health) Communication Skills  Question Paper

Exam Name: Communication Skills 

Course: Bachelor Of Science In Public Health (Public Health)

Institution/Board: Jomo Kenyatta University Of Agriculture And Technology

Exam Year:2010

INSTRUCTIONS: QUESTION ONE, SECTION A IS COMPULSORY AND MUST BE ANSWERED. ANSWER TWO OTHER QUESTIONS FROM SECTION B

SECTION A

QUESTION ONE

a. Define the following terms and phrases as used in communication skills (10marks)
i.communication
ii.technical jargon
iii.semantic noise
iv.diction
v.encoding a message
vi.decoding a message
vii.entropy
viii.redundancy
ix.regression
x.enunciation

b. Identify the major purposes of communication for each purpose; explain how it enhances survival, security and advancement (10marks)

c. There are many causes of communication breakdown. Select any five, define or describe them, and show how each can be overcome for effective communication (10marks)


SECTION B

QUESTION TWO
a. Define 'credibility' as is related to public speaking. Describe any five components of credibility (10marks)

b. Explain how an interview differs from conversation (5marks)

c. What are the advantages of using face-to-face communication as compared to other forms of communication (10marks)


QUESTION THREE

a.Identify and describe any four stages in the process of writing a term paper. (10marks)

b. List three text-based communication channels used in organizations and describe their conventional, standard formats. (10marks)


QUESTION FOUR

in presenting information in term papers, essays and reports, we often use visual aids to enhance our presentations. Using specific visual aids, explain why its important to use visual aids (20marks)

QUESTION FIVE

a. The library of congress and Deienvy Decimal classification system are two systems commonly used to classify books in libraries. Describe how each of them works (10marks)

b. Identify two survey methods used for obtaining information and discuss two advantages of each (5marks)

c. Identify any five difficulties encountered by people seeking information in kenya (5marks)



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