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Business Communication 2 Question Paper
Business Communication 2
Course:Certificate In Business And Office Management
Institution: Inoorero University question papers
Exam Year:2011
SECTION A:COMPULSORY
QUESTION ONE(30 Marks)
1(a)"The voice-mail has become a popular channel of communication."State FOUR advantages of voice-mail (4 Marks)
(b)ABA IT Consultative Company has relocated its Head Office from Hong Kong to New York and has undergone a restructuring exercise.Alex White remains as the Chief Consulting IT at the Head Office.The company has four Consulting IT officers in charge of four regional offices as follows:Nairobi Office(Tom Owino),Singapore Office(Hiiza Tweeng),London Office(James Brown)and Durban Office(Luzith Maponge).Each consulting IT officer heads a team of five assistants and secretarial/clerical support staff.
Draw an organizational structure for the above company. (6 Marks)
(c)List FOUR elements of the communication process. (6 Marks)
(d)Explain FOUR factors you would consider when deciding on which newspaper in Kenya you should advertise a job vacancy in your organization. (8 Marks)
(e)You are the Chief Data Processing Manager at Ukulima IT section.Write a memo to your staff explaining FOUR benefits of using visual methods to represent complex data.
(8 Marks)
SECTION B:ANSWER ANY TWO QUESTIONS(40 Marks)
QUESTION TWO(20 Marks)
2(a)Distinguish between oral and visual communication. (4 Marks)
(b)Explain THREE reasons why managers should encourage the use of grapevine communication in organizations. (6 Marks)
(c)State:
i.FOUR uses of a desk-top publishing facility in enhancing business communication in an organization. (4 Marks)
ii.THREE ways in which non-verbal behaviour may be fruitfully used in an interview.
(6 Marks)
QUESTION THREE(20 Marks)
3(a)Briefly discuss the preparations and management actions which should precede a selection interview once a post has been advertised. (10 Marks)
(b)Explain FIVE barriers to effective communication. (10 Marks)
QUESTION FOUR(20 Marks)
4(a)Explain FIVE forms of communication. (10 Marks)
(b)As the chair of a job selection panel,explain what you would do to manage the interview. (10 Marks)
QUESTION FIVE(20 Marks)
5(a)Explain FOUR disadvantages of e-mail (8 Marks)
(b)Describe the key elements of the communication process (12 Marks)
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