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Communication Skills Question Paper

Communication Skills

Course:Bachelor Of Business Information Technology

Institution: Jomo Kenyatta University Of Agriculture And Technology question papers

Exam Year:2012

ANSWER QUESTION ONE AND ANY OTHER TWO QUESTIONS
QUESTION ONE
a) Briefly discuss the following terms as used in communication (10 marks)
i. Posture
ii. Chronemic
iii. Paralanguage
iv. Tonal variation
v. Haptics
b) Using a diagram illustarate how communication process takes place (5marks)
c) Define non-verbal communication. (3marks)
d) Explain seven types of communication (7 marks)
e) Discuss five purposes of communication(5marks)
QUESTION TWO
a) Explain the relevance of the five principles of communication (10 marks)
b) Barriers are hindrances that affect the effective and efficient communication. Using examples explain in detail five barriers to effective communication. (10 marks)
QUESTION THREE
a) Non verbal communication is an important dynamic to verbal communication. Discuss the functions of non verbal communication. (10 marks)
b) You have been asked to write a business letter by your manager, introducing the company’s activities to another partner. Describe with examples all the parts of a business letter and indicate their usefulness. (10 marks)
QUESTION FOUR
a) Using appropriate examples define the following terms and indicate their importance to communication process. (10 marks)
i. Conference
ii. Interviews
iii. Public speaking
iv. Minutes
v. Advertisement
b) Explain the relevance of communication as an art and science to modern work environment. (10 marks)
QUESTION FIVE
a) Define public relations. Using the illustrations below, highlight their relevance of public relations. (10 marks)
i. Public relations involves working with public opinion
ii. Public relations is concerned with communication
iii. Public relations is management function.
b) Briefly discuss the importance of public relations in a growing consumer environment. (10 marks)

Communication Skills Question Paper

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