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Quality Management Question Paper

Quality Management

Course:Diploma Course In Management Section 2

Institution: Kenya Institute Of Management (Kim) question papers

Exam Year:2009

Diploma course in management

Section I

June 2009 Examination

Quality management

Time: 3 Hours

Instructions
1. Write your index number in the space provided in the answer booklet.
2. Answer any five questions
3. All questions carry equal marks
4. No writing should be done on this question paper
5. Candidates who break KIM examination rules and regulations or commit any malpractice will be Disqualified

1. Discuss the factors that favor business growth (10 marks)

b) Identify the customer needs related to three types of businesses established (10 marks)

2. Identify three key organizational resources (6 marks)

b) Siting examples discus different types of quality costs giving examples (14 marks)

3. Outline the functions of the quality department in an organization (20 marks)

4. What are the three stages of a process (6 marks)

b) Identify the processes that represent the production cycle for products or services (14 marks)

5. Discuss the problems associated with the implementation of total quality management in an organization (20 marks)

6. Discuss the dimensions of quality for products (20 marks)

7. Discuss the contributions of any three quality gurus to the development of TQM
(20 marks)

Quality Management Question Paper

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