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Discuss the tools and techniques that project managers can use to ensure knowledge and lessons learned from previous projects are not lost, and can be...

Discuss the tools and techniques that project managers can use to ensure knowledge and lessons learned from previous projects are not lost, and can be shared for the benefit of future projects.

Answers

Lydia
i. Project review procedures:
This implies an internal review of project performance, undertaken primarily by the project team as part of The completion phase. The object is to identify strengths and weaknesses in respect of future projects. Reviews may also be held before the completion of the project, if required.
ii. Project reports:
Frequently, major project teams will be required by the organisation to document the results of the project in a formal project report, thereby making the information available for all those that follow. The quality of such reports can be variable if insufficient time is available.

iii. Project audits
This implies a similar process to an internal review but carried out at least in part by an impartial third party such as consultants. This is not without cost and occasional tension but an independent appraisal may be valuable. An audit conducted before the end of a project is usually a sign of problems being encountered but should still be regarded as a positive process rather than a critical fault-finding exercise.
iv. Lessons learned database
Many organisations are launching such tools, making lessons learned readily available to staff via electronic means. Frequently, such resources can be found on company intranets. The main challenge is to populate the database with quality information.
v. Rotation of project staff/managers
Where feasible, most project organisations regard the rotation of staff as good practice enabling the sharing of knowledge to be done ‘on the job’ where strengths from one project can be swiftly applied to another to avoid problems.

lydiajane74 answered the question on October 10, 2017 at 11:27

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