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Techniques to create electronic rapport are:
Rapport is a term used to describe, in common terms, the relationship of two or more people who are in sync or on the same wavelength because they feel similar and/or relate well to each other
items from an old French verb rapporter which means literally to carry something back and in the sense of how people relate to each other means that what one person sends out the other sends back, for example they may realize that they share similar values, beliefs, knowledge, or behaviors around sports or politics.
Techniques
Mirroring Mirroring means getting into rhythm with the person on as many levels as possible
1.Emotional Mirroring
- Empathizing with someone's emotional state by being on „their side'. You must apply the skill of being a good listener in this situation so as you can listen for key words and problems that arise when speaking with the person. These is so you can talk about these issues and question them to better your understanding of what- they are saying and show your empathy towards them.
2.Posture mirroring
- Matching the tone of a person's body language not through direct limitation, as this can appear, as mockery, but through mirroring the general message of their posture and energy
3.Tone and Tempo Mirroring
- Matching the tone, tempo, inflection, and volume of a person?s voice
Reciprocity Giving gifts or doing favors without asking for something in return triggers feelings of obligation
Commonality Commonality is the technique of deliberately finding something in common with a person or a customer in order to build a sense of camaraderie and trust. This is done through shared interests, dislikes and situations
marto answered the question on February 4, 2019 at 11:56
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