The rapid technological revolutions in both computer and management systems have brought in new dimensions in business process engineering and re-engineering.

The rapid technological revolutions in both computer and management systems have brought in new dimensions in business process engineering and re-engineering.

Required:
(a) Explain the two terms "process engineering and re-engineering".
(b) Explain the use and application of the following:
(i) Telecommuting.
(ii) Electric data interchange.
(iii) Computer conferencing.

a) Business process re-engineering
This refers to the fundamental rethinking and radical redesign of business processes so as to achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed.
Business process engineering-This refers to the creation of business processes aimed at achieving an organization‘s strategic , tactical and operational goals.

b)
i) Telecommuting
It‘s basically home-working. Telecommuting is an application of information technology whereby
employees can be able to undertake their activities without having to go to the office. For this to happen, the employees will have to be connected to the organization‘s systems. This is facilitated
through the use of communication networks.
Applications:
- Programmers developing a system could use it. A programmer could work on his/her module from home.
- It could also be used by other office workers who for some reason or the other cannot be able to make it to the office e.g. due to sickness, leave, or when the office is closed after working hours (during a weekend or public holiday).

ii) Electronic Data Interchange (EDI)
This refers to the direct computer-to-computer exchange between two organizations of standard business transaction documents. EDI could be used to exchange documents such as invoices, bills of lading, or purchase orders. EDI enables speedy and more efficient transactions since it facilitates the quick exchange of business documents

iii) Computer conferencing
This facility is similar to e-mail but more expensive in that there is a huge mailbox system where all persons connected to the system can be able to deposit messages for people to see what other people have left on the system.
Computer conferencing is appropriate for people undertaking a project so that they can be able to leave progress reports for each other. Computer conferencing also provides an organizational wide bulletin board where members can leave messages of general importance

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Wilfykil answered the question on March 1, 2019 at 06:50

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