FORMAT
a) Address
-the addresses must be two. The sender's address is at the top right-hand corner of the page.
Below the sender's address, the date is written.
-The recipient's address is written on the left hand side below the date.
b) Salutation-it comes below the recipient?s address.i.e Dear sir/madam.
c) Reference 'RE: 'with regard to'. This is a summary statement of the purpose of the
letter,written in capital letters and underlined.
d) The body-communicates the purpose of the letter.the paragraphs are usually short and each
deals with one point/topic but should fully communicate the idea.
e) Valediction: the closing remark is
'Yours faithfully'
f) Signature and name.the signature is written below the valediction and must be written by
hand.below it print the name of the sender.the position held in that institution may be indicated
below the name
CHARACTERISTICS OF BUSINESS LETTERS
1. Formality-they are formal and one should not include idle talk or gossip.one should be
impartial and not show the attitude one has towards the recipient.be polite in tone.
2. Language-the letter should be grammatically correct.
3. Purpose-write the letter with a purpose in mind,go directly to the point
4. Brevity-be clear,brief and avoid irrelevant issues.
5. Acknowledgement-a business letter written in reply to another usually acknowledges the
former one or quotes the reference number.
marto answered the question on April 15, 2019 at 06:08
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