a)It is smart government in the sense that it selectively used of variety if ICT in ways and areas to add value.
b)It is customer- driver in that, customer needs and conveniences drive its organizing structures and business processes.
c)It is responsive, transparent and accountable, responds to the needs of its customers, and employs ICT to support continuous engagement with customers.
d)It is available on a 24* 7 basis ( 24 hours a day and seven days a week.) thus it does not kept its customers waiting for office hours and working days.
e)It is accessible from anywhere since it is ICT – enabled.
sharon kalunda answered the question on April 16, 2019 at 14:54
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