- Make eye contact.
- Genuinely seek information.
- Avoid being emotional or attacking others.
- Paraphrase the message you heard, especially to clarify the speaker's intentions.
- Keep silent. Don't talk to fill pauses, or respond to statements in a point- counterpoint fashion.
- Ask clarifying questions.
- Avoid making distracting gestures.
marto answered the question on October 3, 2019 at 07:40
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