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Coordination between operational and strategic planning is very essential in any organization, but lack of it may results in unrealistic plans, inconsistent goals. Poor communication and inadequate...

      

Coordination between operational and strategic planning is very essential in any
organization, but lack of it may results in unrealistic plans, inconsistent goals. Poor
communication and inadequate performance measurement.
Required
i. State key features or characteristics, which should be incorporated in each of
strategic planning and operational planning.
ii. List and comment briefly on examples of the cost implications of each of the
factors underlined in the above statement which may occur from lack of relevant
and appropriate operational planning. Your answers should be in the context of
strategic planning goal of sustaining competitive advantage at minimum cost
through speedy delivery of quality products to clients.

  

Answers


Kavungya
Strategic planning is the process of setting or changing the long-term objectives or strategic
target of a organization. These would include such maters as the selection of products and
markets, the required level of company profitability, the purchases and disposal of subsidiary
companies or major fixed asset. And so on. A notable characteristic of strategic planning is
as follows;
a. It will generally be formulated in writing, and only after much discussion by
committee (the board).
b. It will be (or should be) circulated to all interested parties within the organization and
perhaps even to the press.
c. It will trigger the production not of direct action but of a series of lesser plan for sales.
Production, marketing, and so on.
Operational planning work out what specific tasks needs to be carried out in order
to achieve the strategic plan. For example a strategy may be to increase sales by 5% per
annum for at least five years, and an operational plans to achieve this would be
sales reps? weekly sales target. (Note: we use the word „strategic? and
„operational? in the sense implied in the well-known work of Robert Anthony).
Notable characteristic of operational planning are the speed of response to changing
conditions and the use and understanding of non-financial information such as data about
customer orders or raw material input.

ii)
1. Unrealistic operational plan will force staff to try hard with too few resources.
Mistakes and failure are almost inevitable. This means poor quality products; costs
include lost sales arranging for returns, and time wasted dealing with complaints and
rectification work. Over ambitions plan may also mean that more stocks are produced
than an organization could realistically expected to sell (meaning the costs of written offs,
opportunity costs of wasted production resources and unnecessary stock holding
cost are incurred.

2. Inconsistent strategic planning and operational planning goals may mean that
additional cost are incurred. For example, an operational plan may require additional
inspection point in a production process so as to ensure that quality products are
delivered to customers. The resulting extra costs will be at odds with the strategic
planning goal of minimum costs.

3. Poor communication between the senior management who set strategic goals and lower
level operational management could mean that operational manager are unaware
of the strategic planning goal of sustaining competitive advantage at minimum cost
through speedy delivery of quality products to customers. Some operational managers
may therefore choose to focus on quality of products while others attempts to
produce as many product as possible as quickly as they can; still others will simply
keep their heads down and do as little as possible. This will lead to lack of coordination;
there will be bottlenecks in some operational areas, needing expensive
extra resource in the short term, and wasteful idle time in other areas.

4. Inadequate performance measurement will mean that the organization has little idea of
which area is performing well and which need attention. If quality of products and speed
of delivery are the main source of competitive advantage a business needs to know how
good it is these thing. For example, if an organization measures only conventional
accounting results it will know how much stock it has and how much it has spent on
„carried out?. It will not know the opportunity cost of cancelled sales though not
having stock available when need or not being able to deliver it on time.
Equally, the quantity of products need to be measured in terms not only of sales
achieved, but also in terms of customers complaints and deed back; again the costs is
the opportunity cost of cost sales.

Otherwise, repairs and maintenance cost of machinery would vary with the level of
activity but machines would still need a certain level of maintenance even if they were
not being used,(the company might, one the other hand, be considering selling the
machinery, accounts of which may not have been taken). The estimate of direct
attribute fixed costs may be subjective judgments, such as deciding which supervisor
salaried would be avoidable if the service were contracted out. The variable costs may
be based on past data that does not take account of potential reduction or increases in
productivity due to factors such as untrained staff or new machines.

Finally, the costs of buying in may also be high subjective. Accounts may not have
been taken of costs such as increases or decreases in tie spent delivering the
components (from abroad perhaps) or complaints or costs resulting from badly made
component. It is therefore obvious that the behavior of costs associated withy a
decision must be fully understood and their relevance to that decision ascertained
before the decision is finally made.
Kavungya answered the question on May 10, 2021 at 05:59


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    returned with details of a new type of food mixer that is being developed over there. CECL
    are considering the design and manufacture of a liquidizer gadget attachment to be used as
    an extra gadget for the new mixer when it is sold in Kenya. The chief designer‟s notes
    show that 10% of the experts he questioned in both the UK and USA believed the new
    mixer would reach the Kenyan market in a year‟s time, whereas 30% thought it
    would be launched in four year‟s time, and the remainder suggested a five-year delay
    before it reached Kenyan.The presents value (PV) of net cash flows form making and selling
    the liquidizer are estimated by the company to be sh.8 million, if the market develops one
    year from now and sh.3.2 million if it develops five years from now.
    CECL have not developed a liquidizer before, and whilst it immediate development would
    cost Sh.2 million, they feel they have only a 50% chance of a successful development at
    present. A number of alternative courses of action present themselves. The company could
    abandon the whole project, or wait for one year to see if the mixer has penetrated the
    Kenyan market. They would then abandon or develop the liquidizer at a PV cost of Sh.1.8
    million, with a 70% chance of success, but they would be late into the market and the PV of
    their receipts they estimate at Sh.4.8 million, including the expenditure of Sh.400,000 on
    acquiring extra product data during the second year of delay, and the chance of a successful
    development would be 90%. At this point, however, the mixer could only come on the
    market at the four or five year point from now.
    Required:
    Using a decision tree approach, advise the company on the course of action to adopt.

    Date posted: May 8, 2021.  Answers (1)