Describe John Flanagan's critical incident technique.

Describe John Flanagan's critical incident technique.

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This technique requires "qualified observers" to describe a work situation that resulted in a good or bad outcome. Objectivity is ensured when multiple observers identify the same incidents. The observers are also asked to provide information about what the actor in the situation could have done differently to influence the outcome. This technique is then used to describe the critical elements of performance in certain jobs and how worker behaviour relates to outcomes.

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Chatelaine answered the question on June 15, 2021 at 13:06

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