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Components of e-commerce software

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1) Middleware – it is the software that establishes the connection between e-commerce software, accounting and inventory management databases or application
2) Enterprise Application Integration- it performs a specific function such as creating invoices, calculating payrolls, processing payments, etc., logically integrates them.
3) Enterprise Resource Planning (ERP)- It is a software package that integrates all facets of business, including accounting, logistics, manufacturing, marketing, planning, and finance function. example:-SAP
4) Customer Relationship Management(CRM) – It is a software that conducts activities like sales automation, customer centre operations and marketing campaigns. It gathers information about customer activities on the company's website and meets they need.
5)Supply chain Management – it is a software which helps the companies to integrate planning and coordinates activities of supply chain partners with the aim of efficiently reaching customers.
6)Web service – it is a set of software’s and technologies that allow computers to use the web to interact with each other directly, without human operators directing the specific interactions.
7) Content Management Software – it helps companies control the large amount of text, graphics, drawings, photographs and media files that have become important in doing ecommerce business. This software easily allows the company to perform regular maintenance activities like adding, creating or deleting categories on the web page.
8) Knowledge Management Software – it is used by companies to collect and organize information, share information among users, enhance the ability of users to collaborate. It includes tools that read electronic document, scanned paper documented-mail messages, web pages etc., to help users in decision making

Titany answered the question on September 23, 2021 at 14:35

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