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What are the managerial actions taken in order to create a customer responsive culture in an organization?

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Managerial Actions to Be Taken
- Selection
To be customer responsible culture begins by service -content people with the
personality and attitudes consistent with a high service orientation
- Training and socialization
The training programs very recording to organization but they focus on product
knowledge, native listening , shouting patience and displaying emotion
- Structural design
Organization structure need to give employee more control by reducing rules and
regulations .Employers role better able to satisfy customers when they are in control.
- Employment
These involves consent empowering employees with discretion to make day to day
decisions about job related activities.
- Leadership
Effective leaders in customer responsive cultures deliver by conveying a customer
focused vision and demonstrating by their continual behaviour that they are committed
to customers.
- Performance
A customer responsible culture will be focused by using evaluations that include input
from customers
- Reward systems
Provision of ongoing recognition to employees who have demonstrated extra -ordinary
effort to please customers, means the management promotes good service.

Titany answered the question on March 23, 2022 at 05:25

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What are the managerial actions taken in order to create a customer responsive culture in an organization?

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