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Discuss common approaches to user support systems

Discuss common approaches to user
support systems

Answers


Moraa
- Command assistance
User requests help on particular command e.g., UNIX man, DOS help
- Command prompts
Provide information about correct usage when an error occurs
- Context sensitive help
Help request interpreted according to context in
which it occurs e.g. tooltips.
- Online tutorial
User works through basics of application in a test environment.
- Online documentation
Paper documentation is made available on
computer.
-
Wizards
– task specific tool leads the
user through task, step by step, using user’s answers to specific questions
example: resumé
-
Assistance
– monitor user behaviour
and offer contextual advice
Moraa orina answered the question on June 13, 2018 at 18:25

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