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Methods of upward communication
- The grievance procedure
'The grievance procedure enables employees to appeal to management and seek readdress of their grievances. It enables employees to bring their work-related problems to the notice of top management and protest against the arbitrary .actions of their immediate superior. Peer review boards accept grievances from employees, hear the arguments of both parties, and then arrive at a decision. The parties concerned .are then bound by these decisions.
- Open-door policy
This is an organizational policy that allows employees to approach managers at any time and discuss their problems with them. Most of the times, this policy is hot actually implemented in organizations.
- Complaints and suggestions boxes
In some convenient places in the offer or the factory complaints and suggestions boxes are installed. The employees are encouraged to, drop their complaints or suggestion if any, in to these boxes. These boxes are opened at regular intervals and the inform gathered scrutinized
- Social gathering
Social gathering are frequently-arranged in different departments. These gatherings offer a very informal atmosphere in which all employees shed the inhibitions and. feel free to talk about their problems.
- Direct correspondence
Sometimes the manager may directly write to an employee and ask him to communicate with him.
- Reports
Employees may be required to submit reports about the progress of their work a regular intervals
- Counseling
In some organization workers are encouraged to seek the counsel of their superiors on their personal problems. As they feel encouraged to talk about themselves freely, they provide the managers with valuable information
marto answered the question on February 5, 2019 at 05:45
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