1) Clarity
- Be able to express your ideas clearly
- Simple language
- Organized material
2) Accuracy
Words you use must say exactly what you mean
- Need a reasonably wide vocabulary
- Facts should be correct
- Ensure authorities you quote are reliable
3) Empathy
- Be courteous and friendly
- Control your emotions
- Be polite
4) Sincerity
- This really means being natural
- Do not become stiff and awkward
- Do not try to put an act
5)Relaxation
- Relax to get rid of unnatural speech characteristics for example when our muscles are
tense we have difficulty expressing ourselves naturally
- Try taking a deep breath – helps to relax
6) Eye Contact
- It is crucial whenever people are speaking to one another
- Shows interest
7) Appearance
- Reflects self image
- Influences meta communication
- Personal cleanliness and tidiness
- Dress and appearance appropriate to the situation
8) Posture
- Good posture is important
- Poor posture affects your voice psychologically as well as physically.
sharon kalunda answered the question on February 27, 2019 at 13:37
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