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i) Better services delivery to the customers, this enables the government to reach the
citizens within a short period and fast hence improving the service to customers.
ii) Reduce cost of getting information: The government is. able to acquire information from
the citizens online without necessarily conducting survey through questionnaires and
other forms of collection of data which are very expensive in terms of paying for people
conducting the survey, cost of stationary and other facilities required.
iii) More information is accessible 24 hours a day, online communication enables or allows
citizens to inquire about government queries throughout the day compared to manual
where offices are closed early.
iv) Increase efficiency - the government is able to run it activities more effectively because
there is less monitoring of its activities.
v) Help the public to see the government as a positive force in their fives rather than a
burden.
Kavungya answered the question on May 14, 2019 at 11:26
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