Trusted by millions of Kenyans
LoginRegister
Study resources on Kenyaplex

Get ready-made curriculum aligned revision materials

Exam papers, notes, holiday assignments and topical questions – all aligned to the Kenyan curriculum.

Browse exam papers
Or go directly to:
Class notes Holiday assignments Topical questions Other resources

Define business excellence and state five business excellence models

Define business excellence and state five business excellence models

Answers

Faith
Business Excellence (BE) is about developing and strengthening the management systems and processes of an organization to improve performance and create value for stakeholders. BE is much more than having a quality system in place. BE is about achieving excellence in everything that an organization does (including leadership, strategy, customer focus, information management, people and processes) and most importantly achieving superior business result

Business Excellence Model
Business Excellence Models (BEMs) were first called Total Quality Management models.
BEMs help organizations to assess their strengths and areas for improvement and guide them on what to do next– ensuring that business decisions incorporate the needs of all stakeholders, are aligned to the organization‘s objectives and take into account current thought on international best practices.
Several business excellence models exist world-wide. While variations exist, these models are all remark-ably similar. The most common include;
• Baldrige (MBNQA) – Used in over 25 countries including US and NZ
• European Foundation for Quality Management (EFQM) – Used throughout Europe
• Singapore Quality Award Model – Singapore
• Japan Quality Award Model – Japan
• Canadian Business Excellence Model – Canada
• Australian Business Excellence Framework (ABEF) – Australia
Titany answered the question on October 26, 2021 at 06:10

Answer Attachments

Next: Principles of effective leadership according to Niccolo Machiavelli

Previous: Describe Baldrige Model and European Foundation for Quality Management (EFQM) business excellence models

View more Strategic Governance and Ethics Questions and Answers  |  Return to Questions Index

Exams With Marking Schemes

Related Questions