Describe Baldrige Model and European Foundation for Quality Management (EFQM) business excellence models

Describe Baldrige Model and European Foundation for Quality Management (EFQM) business excellence models

Baldrige Model
The most popular and influential model in the western world is the one launched by the US government called the Malcolm Baldrige Award Model (also commonly known as the Baldrige model, the Baldrige criteria, or The Criteria for Performance Excellence). More than 25 countries base their frameworks upon the Baldrige criteria.
The Baldrige model consists of practices that are incorporated into six Approach categories plus a Results category consisting of -
• Leadership
• Strategic Planning
• Customer and Market Focus
• Measurement, Analysis, and Knowledge Management
• Workforce focus
• Process Management
• Business Results
The Baldrige Values include:
• Visionary Leadership
• Customer-Driven Excellence
• Organisational and Personal Learning
• Valuing Employees and Partners
• Agility
• Focus on the Future
• Managing for Innovation
• Management by Fact
• Social Responsibility
• Focus on Results and Creating Value
• Systems Perspective

EFQM model
• The EFQM model consists of six process enablers and one results category:
• Leadership
• Policy and Strategy
• People
• Partnerships and Resources
• Processes
• Customer Results
• People Results
• Society Results
• Key Performance Results
The fundamental concepts include:
• Results orientation
• Customer focus
• Leadership and constancy of purpose
• Management by processes and facts
• People development and involvement
• Continuous learning, innovation and improvement
• Partnership development
• Public responsibility

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Titany answered the question on October 26, 2021 at 06:19

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