Get premium membership and access questions with answers, video lessons as well as revision papers.

During business communication, decoding of the message is dependent upon the type of listening adopted by the client. Summarize six types of listening

      

During business communication, decoding of the message is dependent upon the type of listening adopted by the client. Summarize six types of listening

  

Answers

Martin
Types of listening are summarized as follows;

i. Appreciative listening

Where the listener gains pleasure/satisfaction from listening to a certain type of music for example. Appreciative sources might also include particular charismatic speakers or entertainers. These are personal preferences and may have been shaped through our experiences and expectations.

ii. Critical Listening
Where the listener may be trying to weigh up whether the speaker is credible, whether the message being given is logical and whether they are being duped or manipulated by the speaker. This is the type of listening that we may adopt when faced with an offer or sales pitch that requires a decision from us.

iii) Discriminative Listening

Where the listener is able to identify and distinguish inferences or emotion through the speakers change in voice tone, their use of pause, etc. Some people are extremely sensitive in this way, while others are less able to pick up these subtle cues. Where the listener may recognize and pinpoint a specific engine fault, a familiar laugh from a crowded theater or their own child's cry in a noisy playground. This ability may be affected by hearing impairment.

iv)Emphatic Listening

Where the listener tends to listen rather than talk. Their non-verbal behavior indicates that the listener is attending to what is being said. The emphasis is on understanding the speakers feelings and being supportive and patient. The remaining exercise and paired activities are designed to demonstrate the advantages of emphatic listening and to highlight a range of obstructions that may prevent us from being effective listeners.

vi)Therapeutic listening

In therapeutic listening, the listener has a purpose of not only empathizing with the speaker but also to use this deep connection in order to help the speaker understand, change or develop in some way.
This not only happens when you go to see a therapist but also in many social situations, where friends and family seek to both diagnose problems from listening and also to help the speaker cure themselves, perhaps by some cathartic process. This also happens in work situations, where managers, HR people, trainers and coaches seek to help employees learn and develop.

vi)Dialogic listening

The word 'dialogue? stems from the Greek words „dia?, meaning Through? and 'logos? meaning 'words?. Thus dialogic listening mean learning through conversation and an engaged interchange of ideas and information in which we actively seek to learn more about the person and how they think. Dialogic listening is sometimes known as 'relational listening?.

vii. Relationship listening

Sometimes the most important factor in listening is in order to develop or sustain a relationship. This is why lovers talk for hours and attend closely to what each other has to say when the same words from someone else would seem to be rather boring. Relationship listening is also important in areas such as negotiation and sales, where it is helpful if the other person likes you and trusts you.

marto answered the question on February 5, 2019 at 07:37

Next: Citing relevant examples, illustrate how the following speaker’s aspects can affect effective listening: i) Credibility ii) Logical argument iii) Psychological appeals
Previous: Outline the measures which you could use to improve your listening skills

View More CPA Entrepreneurship and Communication Questions and Answers | Return to Questions Index


Learn High School English on YouTube

Related Questions

© 2008-2024 by KenyaPlex.com. All Rights Reserved | Home | About Us | Contact Us | Copyright | Terms Of Use | Privacy Policy | Advertise